4Anox Admin

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# Privacy Policy

**Product:** 4Anox VPN  
**Publisher:** DSource360  
**Applies to:** Android app, customer website (`4anox.com`), and related support channels

*[LEGAL_REVIEW_REQUIRED] Owner product draft for counsel (GL-P06-04). Package: `vpn-docs/legal/26_counsel_review_gl_p06_04.md`. OD-005 (D-023): trade name **DSource360**, operating jurisdiction **Bangladesh** — counsel confirms registered company form/name. Do not remove this banner until counsel signs.*

## 1. Who we are

4Anox VPN (“4Anox”, “we”, “us”) is a product of **DSource360**.  
**Controller:** **DSource360** (trade name), operating from **Bangladesh**.  
**Registered legal entity name / company number:** *[counsel to confirm if different from trade name — OD-005 / D-023]*  
Privacy contact: **privacy@4anox.com**  
Support contact: **support@4anox.com**

## 2. What this policy covers

This policy describes personal data processed when you:

- Install and use the 4Anox mobile app  
- Create an account or use guest mode  
- Visit `4anox.com`  
- Contact support  
- Purchase a subscription via Google Play (or later App Store)

## 3. Data we may process

| Category | Examples | Purpose |
|----------|----------|---------|
| Account | Email, auth tokens, account id | Sign-in, security, support |
| Device | App version, OS version, device registration id | Device limits, diagnostics, push (if enabled) |
| Subscription | Store transaction ids, plan, entitlement state | Provide paid features; reconcile with Play |
| Product analytics (opt-in where required) | Screen funnels, connect success/fail class | Improve reliability and UX |
| Crash reports (opt-in where required) | Stack traces, device model via **Sentry** (OD-009 / D-024) | Fix crashes |
| Product analytics (first-party) | Allowlisted funnel events only — see Logging Policy | Reliability and UX |
| Support | Ticket subject/body you send; chat messages you send (and bot/agent replies) | Resolve issues and quality review |
| Website | Cookie/consent preferences, page ids | Site operation and privacy-safe analytics |

## 4. Data we do not collect for product analytics

We do **not** collect into product analytics:

- Destinations you visit through the VPN (URLs, domains)  
- DNS query names from your tunneled traffic  
- Packet payloads or message contents  
- VPN private keys

Operational security and abuse handling may use aggregate or minimized signals as described in our Logging Policy — never browsing history as a marketing profile.

## 5. Legal bases (where GDPR/UK GDPR applies)

*[LEGAL_REVIEW_REQUIRED]* Typical bases include contract (providing the VPN), legitimate interests (security, fraud prevention), consent (optional analytics/crash), and legal obligation.

## 6. Sharing

We may share data with:

- **Google Play** — billing and subscription lifecycle  
- **Infrastructure hosts** — servers that run the VPN and API  
- **Email / support tools** — if configured  
- **Sentry** — crash reports when you opt in (OD-009 / D-024); configured not to collect VPN destinations  
- **Product analytics** — first-party only (no third-party marketing analytics SDK at Wave A)

We do not sell personal data.

## 7. Retention

Account data is kept while your account is active. After deletion requests, we remove or anonymize personal data within the timeline described in Delete Account, subject to legal holds and store billing records we cannot erase.

**Support chat:** We may keep website/support chat transcripts (messages you send and assistant/agent replies) for up to **90 days** for quality and follow-up, accessible to support staff only. We do not use chat to collect VPN destinations. After 90 days we delete or anonymize transcripts, subject to legal holds. Tickets you open may be kept longer for dispute handling as described under Support.

## 8. Your rights

Depending on your region, you may have rights to access, correct, delete, export, or object to certain processing. Contact **privacy@4anox.com**.

## 9. Children

4Anox is not directed at children under the age required by local law / store policies.

## 10. Changes

We will update this page in the CMS when practices change and adjust the published date.

## 11. Contact

privacy@4anox.com · See also [Contact](/trust/contact) and [Logging Policy](/trust/logging).

Status: published · published 8/2/2026, 11:55:17 PM

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